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Frequently Asked Questions
What is Zanolife?
Zanolife is a health and wellbeing platform, offering individuals the ability to Search, Compare and Select health screenings online; including annual health checks, cardiac screenings, cancer health checks as well as genetic testing and other testing including sleep quality analysis and food sensitivity analysis.
Do I also see Mental Health questionnaires on your site?
Yes – at Zanolife we aim to provide for the full circle of wellness – comprising both physical and mental wellbeing. We currently have some online questionnaire partners. We offer their mental health questionnaires via our site as a free service to our users.
What does “Zanolife” mean?
Zanolife is a hybrid name. It is made of two parts: “zano” and “life”. “Zano” comes from the Spanish word “sano” for healthy, while “life” is from the English for how we choose to live our life.
Therefore, Zanolife translates as “healthy life”. Our name reflects our core values of healthy living, wellbeing promotion, illness prevention and early diagnosis.At Zanolife we are centred on wellness.
Where does Zanolife operate?
Zanolife is a Hong Kong company with its operations in Hong Kong.
Where is Zanolife’s office?
Zanolife’s strength is in our multitude of partnerships with leading screening centres and medical partners. Their offices, centres and locations are all over town. Meanwhile, Zanolife’s Hong Kong Corporate HQ is located at 20/F, CMA Building, 64 Connaught Road Central, Central, Hong Kong. We can also be reached by mail at Zanolife Limited, GPO Box 8932, Hong Kong. Or by email at [email protected]; by our general line: +852 2152 2097, by whatsapp at +852 9293 0793 or by fax at +852 2156 1277. Please feel free to contact us anytime with any questions you may have.
Why choose Zanolife?
At Zanolife we bring you health and screening options provided by trusted medical and screening providers in the location where you live / work.
Do I pay more by choosing Zanolife?
No. At Zanolife we work hard to bring our customers competitive pricing at great rates. This means that you should never pay more by using Zanolife compared with going direct. Indeed, Zanolife members receive discounts and special offers on health check and other services offered on our platform, meaning that you pay less via Zanolife and furthermore can win by receiving air miles, special gifts, further discounts and other great wellness offers in association with our wellness partners around town.
How do I make an appointment using Zanolife.hk?
Once you have found the health check or screening service that you wish to select, you can go through the online purchase process. You will need to confirm the location and date and time preference for your appointment. We simply ask you to confirm your date preference including Morning (AM) or Afternoon (PM). Once you have told us your preference, we work with you and the Centre to secure you the appointment that suits you best.
What appointment time & day should I choose?
Some health checks require preparation including 8-12 hours of fasting, or changes to your dietary routine, prior to providing samples for analysis. Or for females, you may need to attend examinations up to 10 days after the last day on menstruation. To understand some of the guidelines for preparation or what factors to consider scheduling an appointment, you can view the Preparation Guidelines on the health check page when you are studying your plan. The Centre will also likely confirm these details directly prior to your appointment.
How do I pay?
Zanolife is an online health and wellbeing service, offering Search, Compare online. Payment is made on our website. We currently accept the following: Visa, Mastercard, American Express, UnionPay, PayPal.
What if I can`t see the test I want?
We are able to cater to individual requests on a tailor-made basis. We work closely with our partners and will work hard to find the right test for you.
Does Zanolife do group health check cases or offer group health check quotes?
Yes. Drop us a line and we would be happy to offer you a health screening quote based on your needs.
How big does my group need to be to get a group quote?
In many cases just over 1! We have offered tailor made quotations for families relocating to countries overseas who have required confirmation of good health. We also offer health check services to companies with hundreds of employees. Whatever the size of your organisation or family or group; we are happy to quote based on your requirements be they price, location, service, speedy turnaround etc…
Does Zanolife offer pre-employment health checks?
Yes. We work with our partners to offer pre-employment health checks to companies that require their staff to undergo such a procedure due to their work nature.
Does Zanolife offer onsite health checks?
Yes. We work with medical providers who offer onsite health checks at your place of work. We have carried out onsite health checks for companies with just a handful of employees all the way up to highly coordinated onsite health checks for companies with many hundreds of employees over multiple days.
Does Zanolife work with insurance companies?
Yes. We work with insurance companies and agents offering pre-insurance health checks and other wellbeing services for their clients. We recognise that health screening is not insurers core competence or focus – let us at Zanolife help you with that so you can focus on your day-to-day business.
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Personal Information Collection Statement
ZANOLIFE LIMITED (referred to hereinafter as the “Company”) recognises its responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).
Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that personal data held by the Company is accurate. The Company will take all practicable steps to ensure security of the personal data and to avoidunauthorised or accidental access, erasure or other use.
Please note that if you do not provide us with your personal data, we may not be able to provide the information, products or services you need or process your request.
Purpose: From time to time it is necessary for the Company to collect your personal data which may be used, stored, processed, transferred, disclosed or shared by us forpurposes (“Purposes”), including:
- for the purpose of processing your purchase orders and managing your account with us.
- processing, administering and arranging your health screening and / or other medical or related service listed on our website with the partner you select;
- offering, providing and marketing to you the products/services of the Companyor our business partners (see “Use and provision of personal data in direct marketing” below), and administering, maintaining, managing and operating such products/services;
- processing and evaluating any requests made by you for products/services offered by the Company or our partners;
- providing subsequent services to you;
- any purposes in connection with following up your health check or other medical service in respect of any products/services provided by the Company and/or our partners;
- designing products/services for customers;
- conducting market research for statistical or other purposes;
- matching any data held which relates to you from time to time for any of the purposes listed herein;
- making disclosure as required by any applicable law, rules, regulations, codes of practice or guidelines;
- carrying out other services in connection with the operation of the Company’s business; and
- other purposes directly relating to any of the above.
For our policy on using your personal data for marketing purposes, please see the section below “Use and provision of personal data in direct marketing”. Use and provision of personal data in direct marketing:
The Company may:
- use your name, mobile phone number and email address collected by us for providing you with informationabout health news and special offers on health screening and other special offers from our health and medical partners. We cannot use your personal dataunless we have received your consentor indication of no objection.
- conduct direct marketing (including but not limited to providing reward, loyalty or privileges programmes) in relation to the products and services provided on our platform and / or by our partners;
the above products and services may be provided by the Company and/or:
- any of our partner centres, labs, test providers or other partners;
- the business partners or co-branding partners of the Company and/or affiliates providing the products and services to the Company or on our platform;
- ther third-party providers supporting the Company and / or our partners
Before using your personal data for any of these purposes the Company must obtain your consent, and only after having obtained suchconsent, may use your personal data for any promotional or marketing purpose.
You may in future withdraw your consent to the use and provision of your personal data for direct marketing.
If you wish to withdraw your consent, please inform us in writing to the address in the section on “Access and correction of personal data”. The Company shall, without charge to you, ensure that you are not included in future direct marketing activities.
Access and correction of personal data: Under the PDPO, you have the right to ascertain whether the Company holds your personal data, to obtain a copy of the data, and to correct any data that is inaccurate. You may also request the Company to inform you of the type of personal data held by it.
Requests for access and correction or for information regarding policies and practices and kinds of data held by the Company should be addressed in writing to:
Or by Emailing the Data Privacy Officer with the Subject Title: Use of Personal Information to [email protected] A reasonable fee may be charged to offset the Company’s administrative and actual costs incurred in complying with your data access requests
Last updated on: Feb 2020
Terms & Conditions
Use of zanolife limited's (“zanolife”) websites including but not limited to https://zanolife.hk/ (“website”) and all electronic mail or communication provided by zanolife is subject to the terms and conditions set forth below. please read these terms and conditions carefully before using this website. by accessing this website you irrevocably and unconditionally accept and agree to be bound by these terms and conditions in full.;
Zanolife, a Hong Kong-based health check comparison and wellbeing company, sets up this Website with the intention to provide general information to customers and business partners. The content and services included in this Website are intended for educational and informational use only. Please note that we cannot accept any liability for any direct, indirect, incidental, special or damage or risk caused by or in connection with the use of, or reliance on, any contents of this Website.
BROWSING OR USING OUR WEBSITE DOES NOT MAKE YOU OUR CLIENT:
Please be advised that browsing this Website or using its services or functionality does not make you a client of Zanolife. This Website is provided for general informational purposes and convenience, and not for creating any representation relationship between Zanolife and You. If you need medical advice, you should consult your local medical practitioner.
Use of this Website
This Website allows you to access our independent online service which provides information enabling the comparison of health check packages and health screening services offered by independent third parties including but not limited to imaging and diagnostic centres, doctors, hospitals and other medical, wellbeing and wellness-related professionals.
You may not access or use this Website if you refuse to be bound by these terms and conditions. These terms and conditions may at any time be revised, and all revisions shall become effective immediately. Any continued use of this Website shall be considered to be an acceptance of the newly revised terms and conditions. You furthermore accept the posting of any amended terms and conditions by us to this Website as sufficient notification of any such change, as revisions may be made without direct notification to you.
No Medical Advice
The content in and accessible through this Website, including newsletters and other materials requested by you through this Website, is for informational purposes only and does not constitute medical advice, medical treatment or medical diagnosis. The imaging services and laboratory tests described in this Website are for health assessment / health screening purposes only. It may be the case that despite a seemingly normal result, some individuals may be subject to undetectable medical conditions that may develop at a later stage. You should seek professional advice on any health and medical conditions from your doctor or other appropriate healthcare professional.
While Zanolife had made the best efforts to ensure the quality, accuracy and value of the services provided by our independent third-party providers of services listed on this Website, Zanolife shall not be liable for the availability, content or services of other third-party providers. Zanolife does not endorse the accuracy, satisfactory quality, completeness, non-infringement, compatibility, security, timeliness or reliability of any advice, opinion, statement or other material or database displayed, uploaded or distributed by those third parties.
The products and services discussed in this Website may not be suitable for all visitors and any decisions made based on information contained on this Website are the sole responsibility of each visitor to this Website.
Zanolife reserves all rights to make additions, deletions or modifications to this Website, including but not limited to these terms and conditions, at any time for any reasons without any prior notice to you.When we do so, changes in these terms and conditions will be posted on this Website and will be effective immediately. If you are a regular visitor to this Website, we recommend that you check these terms and conditions on a regular basis.
Any unlawful or void provisions found within these terms and conditions shall be deemed invalid without effect to the validity or enforceability of the remaining provisions.
This Website and its contents may contain inaccuracies or typographical errors and is provided on an “as available” and “as is” basis without any warranties or representations of any kind, express or implied.Any use of materials on this Website is done so at your own risk. Zanolife expressly disclaims all representations or warranties, express or implied, of any kind in relation to this Website or the material and information included on this Website.Zanolife does not guarantee that this Website will operate without interruption or error and accepts no responsibility for any such interruptions or errors, or that the information on this Website is complete, true, accurate or non - misleading.
Zanolife does not warrant that its servers, or emails sent from this Website, are free of defective features, computer viruses or worms, or other harmful components.You download any material through the use of this Website at your own risk, and you will be solely responsible for any damage done to your computer system or loss of data that results from the download of any such material.No advice or information, whether oral or written, obtained by you from Zanolife or through or from the service, shall create any warranty not expressly stated in these terms and conditions.
Limitation of Liability
Zanolife accepts no liability for any direct or consequential loss arising from the use of the information contained on this Website.Zanolife and its officers, directors, employees, agents or other third party providers are not liable to you or anyone else for any damages of any kind, including but not limited to, direct, indirect, consequential, incidental, special, punitive, or exemplary damages(including but not limited to lost profits, loss of business or loss of data or damages that result from use or loss of use of this Website), even if Zanolife has been advised of the possibility of such damage, claims, injuries or losses(including but not limited to from the use or attempted use of this Website or another linked website).
Copyright, Trademarks & Images
The contents of this Website, including but not limited to, text, photographs, graphics, video and audio content is protected by copyright as a collective work or compilation under the copyright laws enforced in the Hong Kong SAR and other countries.Without limiting the foregoing, the domain names www.zanolife.com; www.zanolife.com.hk; www.zanolife.hk; and www.zanolife.cn are jointly owned or controlled by Zanolife and its affiliate. The “Zanolife” name and the logo are trade marks and property of Zanolife.
Images displayed on this Website are the property of, or used with permission, by Zanolife. The use of these images, including the reproduction, modification, distribution, transmission, republication, display or performance of any content of this Website, by you, or anyone else authorised by you, is prohibited unless specifically permitted herein.Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Without limiting the generality of the foregoing, all use of this Website are only for non-commercial use only.You must not re-distribute, copy or share any part of this Website over any network, including a local area network, nor sell or offer it for sale or distribute without giving proper and accurate reference to its source.
Third Party Links
To facilitate access to information provided by third parties, Zanolife may provide or assist in providing links to websites operated by third parties. Zanolife has not approved or endorsed the materials contributed by third parties on Zanolife, and has no control over any such other Websites or the products/services offered. You should direct any concerns regarding any external link to the site administrator or webmaster of such sites.
Zanolife will not have or accept any liability, obligation or responsibility whatsoever for the privacy policies and customer information practices of third-party internet websites hyperlinked from our Website.Zanolife reserves the right to disable any unauthorized third party links and specifically disclaims any responsibility for the contents of any other websites linked to this Website.
Online Transactions and Payment
If applicable and available, this Website allows you to make online purchases by means of secure online payment.Payment is safely processed from your credit/debit card or bank account to the bank account of the service provider through a third party payment processor and your credit/ debit card or bank account information is not supplied to Zanolife. It is recommended that you retain a copy of the transaction for record keeping purposes.
You agree, understand and confirm that your details relating to your credit/ debit card or bank account information may be susceptible to misuse, hacking, theft and/ or fraud and that Zanolife has no control over such matters.We do not accept or assume any liability in the event of such unauthorised interception, hacking or other unauthorised access to information provided by you.
Zanolife is not responsible for loss of communication or any inaccuracy, error or delay in, or mission, of any data as a result of mechanical, software, computer, telecommunications or electronic failures.Should your confirmation of payment not reach you as a result of these failures Zanolife is not liable to you in any way for loss or damage caused.We hold the right to refuse to process transactions at any time and for any reason to the extent permitted by law, and will not be held liable for damage or loss caused as a result.
You agree to indemnify, defend, and hold harmless Zanolife, its officers, employees, agents, representatives, content and service providers from and against all losses, expenses, damages and costs resulting from any violation of these terms and conditions or any activity related to your account with Zanolife (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.
Jurisdiction and Governing Law
The information provided on this Website is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject Zanolife or its affiliates to any registration requirement within such jurisdiction or country.
These terms and conditions shall be governed by, and shall be construed in accordance with, the laws of Hong Kong.The courts of Hong Kong shall have non-exclusive jurisdiction to hear and determine any suit, action or proceeding, and to settle any disputes, which may arise out of or in connection with these terms and conditions and, for such purposes, you agree to submit to the jurisdiction of the courts of Hong Kong.You hereby waive any objection which might at any time require the courts of Hong Kong to be nominated as the forum to hear and determine any proceedings and to settle any disputes.
You represent, warrant and covenant that your personal data and other information provided to us are true and accurate, and that you will not misrepresent your identity or any other information when communicating with Zanolife through this Website.You agree that no information communicated or submitted by you to Zanolife will violate any personal or proprietary right of any third party.You agree that you shall remain solely liable for the contents of any comments or other information submitted by you to Zanolife.
If we choose to correspond via telephone or email we have the right to record conversations for quality assurance reasons, training purposes and the prevention of fraud.Commitment to these communication methods represents consent on your part to any such recordings.
If you ever have any questions about these terms and conditions, please contact us at [email protected].
Last updated on: October 2018
Zanolife Limited is committed to protecting the privacy and data security of the users of our website (“Website”).
We are committed to protecting the privacy, confidentiality and security of the personal information we hold and we endeavour to ensure that all our collection, transmission, storage and usage of information provided to us (“Personal Data”) shall be carried out in compliance with, as amended, modified and supplemented from time to time, the Personal Data(Privacy) Ordinance(Chapter 486 of the Law of Hong Kong).
We are equally committed to ensuring that all our officers, employees and agents uphold these obligations.
Where Zanolife collect any Personal Data from individuals in the European Union (“EU”) and the European Economic Area (“EEA”) for the purpose of providing services to that individual, under the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the related and applicable legislation, Zanolife is the data controller for such Personal Data collected, and Zanolife is the representative in the EU.
Zanolife is not required under the GDPR to appoint a Data Protection Officer and does not consider it appropriate to do so on a voluntary basis.
When this policy mentions “Zanolife”, “we”, “us” or “our”, it refers to Zanolife Limited which is responsible for your information under this Statement.
This Statement describes how Zanolife collects and uses your Personal Data in accordance with the Personal Data (Privacy) Ordinance (Chapter 486 of the Law of Hong Kong) and the GDPR.
This Statement tells you what Personal Data Zanolife collects, why we need it, how we use it and what protections are in place to keep it secure.
1. Information Collection & Use
1.1 Information You Provide to Us
During the use of our Website or in the course of Zanolife’s normal business activities, we may collect certain Personal Data about you including your first name, last name, contact details, date of birth and gender voluntarily provided by you to us. This information is necessary for conducting our normal business activities including sourcing and comparing health and wellness-related services offers for you or the organisation you represent (“Services”). Without it, we may not be able to provide you with all the requested Services.
1.2 Information You Choose to Give Us
We may further require certain sensitive information about you, including but not limited to your family medical history, your general lifestyle and your alcohol intake levels. You may choose to provide us with these additional personal information in order for us to provide you with all the requested Services. These additional Personal Data will be processed based on your consent.
1.3 Information We Receive from Third Parties
Zanolife may receive information, including personal information, from partners or individuals affiliated with Zanolife about you when they use our Website, or obtain information from other sources and combine that with information we collect through our Website. We do not control, supervise or respond for how the third parties providing your information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
1.4 Disclosing of Information to Us
If you provide information to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without our taking any further steps, we may process that information in accordance with this Statement.
When you provide information that enables us to respond to your request for the Services, you consent to our collection, use and disclosure of this information in association with our third-party partners (outside of Zanolife) for the purposes of effectively offering those Services and / or quotations for those Services. You also represent that any information you submit to us is accurate.
2 Why We Collect Your Personal Data
We collect and process the Personal Data provided by the users of the Website for our legitimate business interests in providing our users with the Services, including but not limited to internal marketing purposes, to improve the content of our Website, and for generally accepted business purposes such as data analysis. Our processing of the Personal Data provided by the users of our Website is based primarily on this justification. However, some uses of Personal Data is necessary to comply with applicable legal or regulatory requirements.
Specifically, we regularly use your Personal Data in the following ways:
- to contact you regarding your enquiry;
- to process your request for a health screening assessment via our platform;
- for marketing, promotional and customer relationship management purposes, including sending you updates, news or offers;
- to provide you with the information, products, and services that you request from us or which we feel may interest you;
- for identification or verification purposes in connection with any product or service that may be supplied to you;
- to facilitate the payment for products and services provided by us or our subsidiaries including verification of credit card details with ours and the relevant banks’ database
- to ensure that content from our Website is presented in the most effective manner for you and your computer;
- to notify you about changes to our Services;
- to protect the integrity of our Website, our Services, and our reputation;
- to prosecute or defend legal claims;
- to protect other users of our Website;
- prevention or detection of crime; and
disclosure as required by any law applicable in or outside of Hong Kong but only when we have a legal basis to do so.
You may decline to provide us with the requested Personal Data, but in such case we may not be able to process your request or provide full, accurate and comprehensive services to you.
3. Protection of Personal Data
We will protect your Personal Data by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification. While we have implemented safeguards, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect your Personal Data from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of your Personal Data. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
Zanolife maintains and executes retention policies of records containing the Personal Data to ensure that the Personal Data is not kept longer than is necessary for the fulfilment of the purpose for which the Personal Data is or is to be used. Different retention periods apply to the various kinds of Personal Data collected and held by us.
5. Disclosure and Sharing of Personal Data
When you have provided consent, we may share your Personal Data as described at the time of consent to our partners, including but not limited to laboratories, clinics, hospitals and health screening centres located in Hong Kong, when you request us to provide you with the Services. This is in our mutual interest in ensuring we effectively provide you with the Services. We may disclose the Personal Data in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of Zanolife, our partners, or the public. Information, including the Personal Data, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
You should note that as Zanolife has no control over the acts of any third party, the Statement ceases to apply to any information that has been disclosed to a third party in accordance with this Statement. We endeavour to deal only with responsible third parties but assume no responsibility for the privacy protection provided by such third parties.
Zanolife does not sell, loan, trade or lease any Personal Data ascertained from our Website or by other means. We will not provide your Personal Data to third parties for other unrelated purposes without your consent.
This Statement only applies to our Website but not other websites. Our Website may contain links to other websites and pages of third parties. By activating a link, such as for example by clicking on a hyperlink linking to another website or websites, you leave our Website and the Company does not exercise control over any Personal Data or any other information you give to any other entity after you have left our Website. Access to and use of such other websites is at your own risk and you are advised to refer to the privacy policies of those other locations (if any). We recommend that you review the privacy policies of third party websites.
7. Data Access, Correction & Removal
You have the right to request access to and correction of information held by us about you, as well as opt out of receiving any health check reminders and marketing promotions from us. The GDPR generally affords individuals a right to access their Personal Data, to object to the processing of their Personal Data, to rectify, to remove, to erase, to restrict and to port their Personal Data.
If you wish to opt out from receiving any future communication from Zanolife, to request for the rectification or deletion of your Personal Data that we collect, store or process, or have any questions with regards to our procedures for securely handling your data, please contact us at [email protected] Zanolife is committed to providing you complete and current information about our Website, so that you are aware of the information Zanolife collects, how it is used and under what circumstances it may be disclosed. If you do not consent to the terms of this Statement, you should exit our Website now.
8. Amendment of Policy
Last updated on: October 2018
WHICH COOKIES ARE USED?
Last updated on: October 2018